Refund and Cancellation Policy

A detailed explanation of www.empiregames.in's (the "App" or "Empire Games") Refund and Cancellations Policy is given below:

User Refund Request

In cases of accidental or erroneous cash credits to any party, user or company, we (the App) can independently or you can request a refund within two weeks of initiating the transaction. Empire Games will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation.

Refund Processing: The refund amount will be credited within two weeks to the financial instrument/payment platform that was used to make the corresponding transaction. Refunds apply to balances in your Diamond Wallet (DW) and Gems Wallet (GW) as per the transaction type.

Account Cancellation

In the event you would like to cancel your subscription with Empire Games, please write to us at [email protected] from your registered email ID.

Important Notice: Your Diamond Wallet (DW) and Gems Wallet (GW) balance (together referred to as your account balance) will be refunded to the payment method of your choice. Please be informed that certain payment methods may attract additional processing fees that will be deducted from your account balance. We'll also deduct all kinds of bonuses or incentives we ever offered you from your account balance.

Because you're cancelling your account with us, we'll have to deactivate the same to prevent you from participating in any of our contests. If you however would like to become a member with us again in future, feel free to contact us first.

Technical Issues

100% Money Back Guarantee: We trust our product so much that we 100% guarantee to refund your money either due to an error or mistake in the transaction, or in case you end up having to lose any of our contests solely because of technical problems in our App.

We however will need sufficient evidence from you to investigate the issue, upon investigation, if it is proved that the error/issue is technical we'll refund you. Since we strive to make our product the best, we might ask questions to gather your feedback on the error and reproduce the same.

Refund Process for Technical Issues:

Please make sure to provide a valid payment method with sufficient details for us to process your refund
The onus of providing accurate/valid bank/UPI/online wallet ID/credit/debit card details is with you
We'll provide you with the refund transaction and reference number in an email sent to you shortly after the refund transaction is successfully submitted
Please allow 48 hours to receive the refund, in case you still have not received the refund, please contact us immediately

Refund Limitation: Only the entry fee of the contest deducted from your wallet/account will be refunded but not the total estimated winning amount of the contest under the assumption that the requested user has the highest probability of winning the contest, therefore the maximum refund will be your entry fee deducted from your wallet.

Service Disruption

No Liability for Service Outages: Empire Games is not responsible for any loss resulting from the cancellation of any games due to service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to the cancellation of games caused by factors that are beyond the reasonable control of Empire Games.

Failed Account Validation

Empire Games has the right to check or validate the personal information of the players from time to time. The process of validation can be done through a phone call or via email.

If we are not able to get in touch with you at first, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/payment platform that you used to make the payment online.

Cancellation of Promotions

Empire Games contests, offers, bonuses, tournaments and games may get cancelled or discontinued at any moment without any prior notice. Empire Games disclaims any liability, except the refund of the entry fee wherever applicable.

Voluntary Account Termination

You may cease to use our gaming services and terminate your account by emailing us at [email protected] with a clear explanation of your intention and duration from 48 hours to 6 months.

Termination Process: After evaluating your case, at our discretion, www.empiregames.in will refund your account balance minus any bonuses, incentives or promotional offers credited to your account within 10 working days and terminate your account.

Important: Please note, that any account actions you take after emailing your request for terminating your account, including, but not limited to, playing cash games, tournaments, depositing and withdrawing money, will be deemed as actions taken solely by you and Empire Games shall not be responsible for your actions.

Forfeiting Inactive Account

If your account has been inactive for over 365 days and has any unused balance in your Diamond Wallet (DW) and Gems Wallet (GW) may be forfeited; Empire Games shall remind you two times to activate your account.

Account Reactivation Process:

To activate your account, you must log in and use your cash balance by playing a cash game
All reminders shall be sent to the email or phone number listed on your profile
After the reminders, if you do not activate your account, your cash balance shall be forfeited to Empire Games

Exception: Any account found in breach of our Terms and Conditions shall receive no reminders, and the unused funds in such account shall be subject to the terms of our Breach and Consequences policy.

Contact Our Support

Empire Games support team is available to assist you, so please write to us at [email protected] from your registered email ID and share your concern or issue, our representative will reach out to you to resolve the matter.

Support Email: [email protected]

Response Time: Our team typically responds within 24-48 hours

Note: Please ensure you email from your registered email ID for faster processing

Empire Games Refund and Cancellation Policy